Mobile / Live
These terms set out how your ef88c account works — what we ask of you, what you can expect from us, and how transactions through bKash or Bank Transfer are handled. Access and eligibility depend on your local law and the eligible regions we serve.
By creating and using an ef88c account, you agree to the conditions described here. These terms apply each time you log in, place a transaction, or interact with any part of the platform — including the lobby, your wallet, and any payment route you choose. Where you fund or withdraw through bKash, the terms specific to that method also apply alongside these. Bank Transfer instructions shown in your account form part of the same agreement. We may update these terms when operational or regulatory requirements change. When that happens, we will notify you via the contact detail registered to your account. Continued use after a notified update means you accept the revised version. If any part of these terms conflicts with local law applicable to your location in Bangladesh, we ask that you contact support before continuing. Availability of account features depends on eligible regions and local legal frameworks — we do not represent that every function is available in every jurisdiction. Read each section carefully; if anything is unclear, our support team is reachable before you proceed.
These terms cover four distinct areas of your relationship with us. Understanding which areas fall inside and outside this policy helps you know exactly where to look when a question comes up.
Rules covering registration, login, identity checks and account suspension fall inside these terms. Actions taken outside a verified account session — such as unauthorised third-party access — are not covered as platform obligations.
Deposits and withdrawals processed through bKash or Bank Transfer are governed here. Currency conversion rates, mobile wallet provider fees charged by bKash, and bank charges applied by your own bank sit outside our direct control.
Game availability, lobby layout and any notices published inside the platform are within scope. Descriptions or screenshots shared on third-party websites are not endorsed by us and do not form part of this policy.
Game studios — including PG Soft, Pragmatic Play, Microgaming, JDB and Joker — supply their own end-user conditions alongside ours. Their content licence terms are separate; we are not liable for rules or errors originating from a studio's own systems.
These terms are not only a list of obligations — they also set out what you can do. You have the right to review any record we hold against your account, including transaction history for bKash deposits and Bank Transfer withdrawals, by going to the account history section once you are logged in. If a detail on your account is incorrect — your registered name, email or payment method — you can raise a correction request through the support channel, and we will verify and update it within a reasonable time. You can ask us questions about how these terms apply to your specific situation before you agree to any account action. If you believe a transaction has been processed incorrectly, you can open a dispute through the support route and we will review the record against the transaction log. We keep correction and dispute records for the period required under applicable policy. You do not need a reason to ask a question — that is what the support team is there for.
Log in and open the account history section to see a full list of bKash deposits, Bank Transfer withdrawals and session activity recorded against your account.
Contact support with the detail you need corrected. We verify the request against the information on file and update it once confirmed — no need to close and reopen your account.
If a charge, withdrawal or account action looks wrong, submit the reference number to support. We review against the logged record and respond with findings before any further action is taken.
Any section of these terms that is unclear can be queried before you act. Send your question through live chat or email and we will give you a plain-language answer tied to your account situation.
If a term raises a question specific to your account — or you want to raise a correction, dispute or access query — these are the routes available. We do not publish channels we cannot staff, so please use the ones listed here.
Open the chat icon inside your logged-in account to reach the support team. Suitable for real-time questions about account terms, a transaction you do not recognise, or a correction request on your registered details.
Send a detailed message to the email address shown in the Contact section of the site. Include your registered account reference and the specific term or transaction you are querying so the team can locate the relevant record.
The Help section inside your account lists common terms queries with reference to the relevant policy section. Use this to locate the applicable rule before raising a support ticket — it may answer your question directly.
We maintain these terms as a live document — not a static file — and apply them consistently across all account types. Here is how each key area is handled operationally.
Account data collected under these terms — including payment method references such as bKash wallet IDs and Bank Transfer details — is held only as long as needed for the purpose it was collected. We do not share it with studios or third-party content providers.
We use session and functional cookies to keep you logged in and to remember your lobby preferences between visits. Cookies do not override your account settings. You can manage cookie permissions through your mobile browser settings without losing your saved account details.
Access to your account is tied to the login credentials you set. We do not ask for your password via chat or email. If you suspect your account has been accessed without your consent, contact support immediately through live chat so the session can be reviewed.
If you believe a term as written does not reflect how a transaction was described to you at the time of registration, you can submit a written query to our email support. We review the version of the terms active at the relevant date and respond with a clear finding.
The questions below reflect what account holders in Bangladesh ask most often about how these terms work in practice. If your question is not here, live chat or email support can give you a direct answer.
The core account terms apply equally regardless of payment method. bKash transactions also carry the mobile wallet conditions shown during the payment step. Bank Transfer deposits follow the bank-specific fields and limits displayed in your account wallet at the time of the transfer.
We send a notification to the email or contact detail registered on your account when material terms change. The updated version is also published on this page with a revised effective date. Continued use of your account after the notified date means you have accepted the changes.
That depends on what the dispute concerns. If it relates to a specific transaction, your account remains accessible while we review the record. If it relates to an eligibility or access question, we may place a temporary hold until the query is resolved — we will confirm the status in writing.
We retain transaction records and account data for the period required under our data retention policy, even after an account is closed. You can request a summary of the data held before closure by contacting support via email with your account reference.
These terms govern your account with ef88c. Game studios — PG Soft, Pragmatic Play, Microgaming, JDB and Joker — supply their own end-user content conditions. Where a studio's terms conflict with ours, contact support to clarify which rule applies to your specific situation.
Yes. Whether you access your account from a mobile browser, a tablet or a desktop, the same terms apply. Device type does not change your rights, obligations or the payment routes available to you. Mobile browser behaviour — such as saved passwords or cached sessions — is subject to your device settings, not our terms.